Privacy statement

Our commitment to protect your privacy

The Bionics Institute understands how important it is to protect your personal information. This statement briefly sets out details of our privacy policy in respect of the personal information that you may provide us.

We are committed to promoting confidence in the manner in which your personal information is handled by us. For this reason the Bionics Institute accepts and abides by the National Privacy Principles for the protection of personal information set our in the Privacy Act (Cth) 1988 (as amended).

Personal information

Your personal information is information or an opinion about you, from which your identity is apparent or can reasonably be ascertained. Personal information includes health information. Health information is personal information:

a) about an individual’s health or disability at any time (that is past, present or future);

b) about an individual’s expressed wishes regarding future health services;

c) about health services provided, or to be provided, to the individual;

d) collected whilst providing a health service; or

e) collected in connection with participation or intended participation in medical research.

How and why do we collect your personal information?
We will only collect personal information that we need for the purposes of:

a) providing services to you;

b) processing the matter, donation or request for information with which you approach us or we approach you;

c) managing your activities as a volunteer or donor with us;

d) improving our services;

e) any purpose related to the above purposes.

We will collect your personal information directly from you.

We will not rent, sell or otherwise disclose your personal information to any third party for profit.


We do not use your federal government numbers such as Medicare or Tax File number to identify you in our system.

To whom will we disclose your personal information?

You have the right to know how we will disclose your personal information to others. When we collect your personal information, we will provide details about the types of organisations to which we may disclose your information.

Prior to disclosing any of your personal information to any other organisation, we will take reasonable steps to satisfy ourselves that the organisation has a commitment to the protection of your personal information at least equal to our commitment.

Your consent to the disclosure may be given to us in a written document or orally, or it may be implied from your actions in requesting services from us.  We will aim to obtain your written consent where appropriate.

How do we keep your personal information accurate and up to date?

It is important to our relationship that the personal information that we hold about you is accurate and up to date.  However, we must rely on your to let us know if there have been any changes to your personal information.  We ask you to contact us from time to time to inform us of any changes to your personal information, so that we may keep your personal information up to date.

When you let us know of a change to your personal information, we will implement the change in our records as soon as practicable.

Access to your personal information

We will provide you with access to the personal information that we hold about you.

To access personal information that we hold about you, such as your name, address and telephone number contact us by telephoning our Privacy Officer on 03 9667 7500.  If you would like access to more detailed information which we may have collected, and such information is not freely available, we may charge an administration fee for our costs in retrieving and supplying the information to you.

We will keep your personal information on file, as required in order to maintain our records of your interactions with us.

How safe and secure is the personal information that we hold about you?

We will use all our reasonable endeavours to only provide personal information in a secure environment, and when the information is not longer needed it will be destroyed or permanently de-identified.  We will also take care to ensure that any personal information provided by you will be reasonably protected from misuse, loss and unauthorised access, modification or disclosure and maintained by us in an accurate, complete and up-to-date manner.

Complaints resolution

We are committed to providing our customers with a fair and responsive system for handling and resolving complaints should they arise.  You have the right to complain and to have your complaint handled efficiently.  We believe that in receiving your complaint, we are provided with a valuable opportunity to improve the services we deliver to you and maintain your confidence in us and in our services.

If at any time you wish to lodge a complaint in respect of the handling, use or disclosure of your personal information by us, you may notify us of your complaint by contacting our Privacy Officer.

Privacy Officer
Bionics Institute
384-388 Albert Street
East Melbourne, Vic 3002
Ph: 03 9667 7500.

We may then request that you provide written confirmation of the details of your complaint to us.

If you are not satisfied with our handling of any complaint, you may contact the office of the Privacy Commissioner Victoria, Level 11, 10-16 Queen Street, Melbourne, Victoria 3000.

Further information

If you would like further information, or if you have a question about any of the above information, you can obtain a more depth explanation of how we handle your personal information by either telephoning or writing to our Privacy Officer as detailed above.​

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